Capzy.org and its mobile application ("Service") respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
Personal Data: Name, email address, phone number, and any other contact details you provide when creating an account or contacting support.
Usage Data: Information about how you access and use our Service, including IP address, browser or device type, operating system, pages viewed, access times, and device identifiers (e.g., Firebase Analytics device IDs).
Cookies & Tracking: Cookies, web beacons, and similar technologies to remember your preferences and analyze usage patterns.
Audio & Subtitle Data: Media files you upload for AI subtitle generation, along with associated metadata (e.g., language selection, timestamps).
2. How We Use Your Information
To provide, maintain, and improve our Service.
To process your requests, generate subtitles, and deliver results.
To communicate with you, including support inquiries and service updates.
To analyze usage trends and enhance performance.
To comply with legal obligations and enforce our Terms of Use.
3. Third-Party Services & SDKs
We engage trusted service providers to support our Service, including hosting, analytics, and crash reporting:
Firebase Analytics and Firebase Auth for user authentication, analytics, and usage tracking.
Sentry for error tracking and crash reporting.
These SDKs may collect device identifiers and usage data to help us monitor app performance and improve user experience.
4. AI Subtitle Generation
When you upload audio or video content:
We use AI transcription services to generate subtitle files.
Uploaded media and generated subtitles are stored securely for up to 30 days to allow re-download.
We do not use your content or subtitles for any purpose beyond providing this feature, nor do we share them with unauthorized parties.
You may request deletion of your media and subtitle files at any time by contacting privacy@capzy.org.
5. Data Retention
Account Information: Retained for as long as your account remains active; you can request account deletion at any time.
Logs & Analytics: Retained for up to 24 months to support security and performance monitoring.
Audio & Subtitle Files: Retained for up to 30 days after upload.
6. Sharing Your Information
We do not sell your personal data. We may share information with:
Service Providers: Companies that help us operate, such as hosting providers, analytics, and AI processing partners.
Legal Compliance: Authorities when required by law or to protect our rights.
Business Transfers: Parties involved in a merger, acquisition, or sale of assets.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience and collect analytics data. You can control cookie preferences through your browser settings. Firebase may collect device identifiers even if not used for advertising.
8. Your Rights (GDPR & CCPA)
Access: Request a copy of your personal data.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your personal data, including audio and subtitle files.
Opt-Out: Withdraw consent for marketing communications.
Data Portability: Receive your data in a structured format.
California Residents: Under CCPA, you have the right to know, delete, and opt-out of the sale of personal information.
9. Children’s Privacy
Our Service is not intended for children under 13 years old. We do not knowingly collect personal data from minors under 13. Parents may request deletion of a minor’s data by contacting us.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you by email or site notification. Continued use after changes implies acceptance.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:
Email:privacy@capzy.org Address: 123 King Street West, Toronto, ON M5H 1A1, Canada